1. Introduction
TheGalleryCreatives ("we," "us," "our") is committed to protecting the privacy of our users ("you," "your"). This Privacy Policy outlines how we collect, use, and share your personal information, and how we handle sensitive user and device data on our platform, in accordance with UK data protection laws.
2. Data We Collect
2.1 Personal Information
Name, email address, date of birth, location, and contact details.
ID for user verification purposes, to ensure the security and authenticity of users on our platform.
2.2 Device Information
Device type, operating system, IP address, and app activity logs.
2.3 Usage Data
Information on how you use our platform, including interactions with other users, saved content, and engagement metrics.
3. Legal Basis for Processing Personal Data
We collect and process your data based on the following legal grounds:
Consent: When you provide explicit permission for us to collect and use your data.
Contractual necessity: When processing is required to fulfil our obligations to you (e.g., providing services you requested).
Legitimate interest: For the purpose of improving our services, marketing, fraud prevention, and user verification.
4. How We Use Your Data
4.1 Service Provision
To create and manage your account.
To verify your identity and ensure a safe environment for all users.
4.2 Enhancing User Experience
Personalising your experience and recommendations on the platform.
Monitoring app performance and improving features.
4.3 Marketing & Communication
To send promotional messages, newsletters, and updates (with your consent).
To provide customer support and respond to enquiries.
4.4 Fraud Prevention & Security
Using ID and other information to prevent fraud and misuse of the platform.
Monitoring activity to detect and investigate suspicious behaviour.
5. Data Retention
We retain your personal information for as long as necessary to provide you with our services or as required by law. ID verification information will be securely stored for 12 months and deleted after your account is terminated or verification is no longer necessary.
6. Children's Privacy
Our platform is not intended for users under the age of 13. If we become aware that we have collected data from a child under this age without parental consent, we will promptly delete it.
7. Security Measures
We use industry-standard security measures, including encryption, access control, and secure servers, to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Transfers
Your personal information may be processed or stored outside the UK. If this occurs, we take necessary steps to ensure your data is protected under UK data protection laws, including using standard contractual clauses where required.
9. User Rights
You have the right to:
Access, update, or delete your personal information.
Withdraw your consent at any time.
Request the deletion of your account and associated data.
To exercise these rights, contact us at [email protected]
10. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be communicated to you through the app or via email.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]